The safety of customers who may be affected by domestic or family violence is our priority.

What is domestic or family violence?

Domestic or family violence refers to behaviours that are designed to create a dependency or to isolate, monitor, dominate or control. It may take the form of:

• physical or sexual violence;
• abuse (which may be economic, financial, emotional, psychological or systemic, including being facilitated by technology);
• threats or intimidation;
• sexual violence;
• coercion or control; or
• life-threatening or unwelcome communications.

It can occur in any personal relationship, including:

• intimate partners;
• parents and children;
• immediate and extended family groups;
• communal and extended kinship connections; or
• in carer or guardianship arrangements.

What support options are available?

Flip does not currently offer specific support to persons affected by domestic or family violence. Flip will have further support in place by 1 January 2026.

If you are in immediate danger or need urgent assistance, call 000.

Otherwise, please direct any requests for support from Flip to email enquiries@veetel.com.au and/or call 1300 833 835.

You can also visit the following resources for more support on domestic or family violence.

1800RESPECT:

• The national domestic, family and sexual violence counselling, information and support service
• Call: 1800 737 732
• Visit: https://1800respect.org.au/